If a council tax payer does overpay, the council will arrange a refund direct to the paying bank account or will send a cheque to the account payer. These refunds are never hand delivered.

Dave Webb, Head of Enterprise, Housing and Revenues at the council said: “If any callers come to your house claiming they are from the district council and that you are owed a refund for council tax and you cannot establish their identity by calling the district council, or if you have any doubt regarding their identity we advise you call the police on 101.”

All council employees carry staff identity cards and will be happy for you to call the district council on 01789 267575 to check their authenticity.

The district council has informed Warwickshire County Council Trading Standards. Anyone concerned should phone Stratford District Council on 01789 267575.