“It was a lovely surprise to get the award,” she said. “You never know what life will throw at you so I am really grateful my training as a community first responder meant I knew what to do that day.”

Mandy has lived in Henley for seven years and served as a community first responder in the town for the past two.

Although she wasn’t on call that day, her training kicked in when she heard the girl’s mother crying for help. She rushed over to the family and found the toddler had gone all floppy and stopped breathing.

“We were just having a family meal and we heard a commotion,” she said. “A lady shouted out that somebody wasn’t breathing. The training kicked in, I just helped her to start breathing again and then she went off to hospital.”

The two-year-old was found to have glandular fever with a very high temperature and thankfully, she went on to make a full recovery.

Afterwards the family sent Mandy some flowers to say thanks.

Now she’s been recognised by the ambulance service, the story surrounding her lifesaving heroics has emerged.

“I was really chuffed because I think it’s important for CFRs [community first responders] to be recognised,” she said. “I just think it’s wonderful that they do recognise the work that’s done out in the community.”

Community first responders are on-call volunteers who react to 999 calls in their area in the vital few minutes before the ambulance service can arrive.

When she’s not on call in Henley, Mandy works for Independent Advocacy, a local charity that gives a voice to those who find it difficult to speak out for themselves.

She was recognised at the Long Service and Excellence Awards held by West Midlands Ambulance Service last Thursday .

Mr Marsh said: “Being the best takes an awful lot of hard work, determination, commitment and professionalism, and I am really proud and grateful for all of the work that all of our staff and our volunteers put in every day to continue to improve our organisation.”